What is Telehealth?
Telehealth is a method to provide confidential health care over the internet. Using a secure, HIPAA compliant platform, we are able to bring your provider to you for psychiatric medication management and counseling.

Do I have to have special equipment?
No! You can participate in your appointment with almost any device. All you need is a smartphone, laptop, computer, or tablet that has an external or integrated webcam, an external or integrated microphone, and an internet connection with a bandwidth of at least 10 MBPS. No special equipment is needed.

Will I be required to download software? I’m not very tech savvy.
No special software or programs need to be downloaded! You will receive a link to click on. This link helps to ensure that your appointment is private and secure. There is nothing to download.

Will this just be a phone call? Can I actually see my provider?
This is a big improvement and way more then a phone call! You will be connected with your provider for a face-to-face video visit, in the comfort of your own home, just like if you were in the office.

Can you see children? What about the elderly?
We provide services to patients of all ages, depending on the specific service and your insurance. At this time we do not offer psychiatric medication management for anyone under 18. Some people are hesitant to first try telehealth, but once they do, they love it and wish they had found it sooner!

What is the benefit of telehealth?
When you participate in your appointment via our secure, HIPAA compliant platform, you are getting prompt and convenient care. No more traveling to an office, no more endless waiting in a waiting room! We value your time as much as you do. Your appointment will start promptly as scheduled! This means you no longer need to take large amounts of time off work or out of your day for your healthcare appointments. No more sitting in traffic! We provide convenient and efficient appointments.

Do I have to come to an office?
For psychiatric medication management we prefer that you come to our office and do the appointment from here so we can help if any issues arise. If you have a good internet connection, you can participate from anywhere you feel comfortable. Some insurers do have different requirements for telehealth. When that is the case, we will help you with that.

Is Telehealth private?
Just like with a face-to-face appointment, your Telehealth visit will be private and confidential.

Will the appointments be recorded?
None of our appointments will ever be recorded or stored.

Will my provider and my care be as good as if I were to come to an office for a traditional appointment?
Absolutely, and hopefully, even more so! We pride ourselves on bringing excellent customer service back to health care. We do our best to ensure that your experience is pleasant and that you receive the highest quality, up-to-date, evidence-based medicine and therapy that is available. Your provider will never rush through your appointment. Our patients are valued and appreciated! Our entire staff strives to ensure that you feel heard, cared about, and that your needs are met.

The day of your appointment:

How should I prepare my space for our Telehealth appointment?
  1. Identify a suitable room that is quiet, private, and free of distractions.
  2. To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.
  3. Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.

Do I need to use a specific internet browser?
If you are using a Desktop or Laptop we recommend:
    Google Chrome, Mozilla Firefox, or Safari

If you are using a Tablet or Mobile Phone we recommend:
   Android - Google Chrome       iOS (iPhone or iPad) - Safari

How to join a session:
Click the unique link embedded in the reminder that you receive via email or text. (Note: You may have to copy and paste the link into your web browser.)

Make sure to allow Audio and Video access.

Enter in your name. When the provider is ready for your session, a BLUE tab will appear and click on this to enter the session.  

What can I do to do improve the quality of the connection?
If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:
-Use wired Ethernet instead of WiFi, whenever possible. WiFi will work, but you may experience a lag and interference, which can make your video and audio choppy.

If you experience a lag or interference while using WiFi, we recommend moving closer to your router.

However, wired internet will give you a much smoother, more consistent experience.
Test your internet connection speed:

  1. Google provides an easy way to test your internet connection directly from the Google Homepage. Simply search: internet speed test. 
  2. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using wifi, try using a wired internet connection or restarting your router.
  3. Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files at the same time.
If you are unable to connect, please contact us as soon as possible in order for us to help you troubleshoot.