We are hiring Licensed Therapists (LPC, LCPC, LCSW, LMFT) and Psychiatric Nurse Practitioners. Please email a resume to mwcofcda@gmail.com or call our office at 208-676-1003 for more information.

About


The Mental Wellness Clinic of Coeur d' Alene has been in operation for over 15 years. We provide outpatient behavioral health treatment. Our mission is to empower individuals of all ages to improve their quality of life. We promote wellness and recovery, using strengths based approaches and focusing on the needs of each individual to have person-centered care.

We look forward to working with you in achieving your optimal mental health.
AboutAbout

Services


Medication Management (Adults)

Lindsay Richerson, DNP, PHMNP-BC, offers expertise in treating substance use disorders and co-occurring mental illness. At this time all appointments are at our office via Telehealth. Lindsay is not accepting new patients, but she does have a waiting list we can place you on. Kay Martens, FNP-BC, PMHNP-BC, has over sixteen years of nursing clinical experience for individuals in various settings. She has worked in inpatient, outpatient, and through various telehealth/virtual platforms. Kay offers virtual visits to patients where you will come to our office and meet her via telehealth. At this time Kay is not accepting new patients, but we can add you to a waitlist if you would like. Katherine Hevly, PHMNP-BC, provides psychiatric medication management to members over age 18. She has over 15 years of experience working within psychiatry. Kathy is NO LONGER ACCEPTING NEW PATIENTS. Appointments are via telehealth at our office. Fred Itveldt, PMHNP-BC, provides evaluation and monitoring of psychiatric medications along with prescribing when necessary to manage symptoms. Fred is NO LONGER ACCEPTING NEW PATIENTS.

Counseling

Our therapists offer a wide range of services in a safe, supportive, and caring environment to help members with personal growth and improving their well-being. We are offering Telehealth sessions as well as some face to face sessions at this time.

Learn More

Peer Support (Adults)

Peer Support providers model mutuality, trust, recovery, and coping skills. Peer Support providers help members problem solve barriers and regain control of their lives. This service is available for members with Optum, Blue Cross MMCP or IM PLUS plans, or as private pay.

Case Management and CBRS

Case Management assists members to access community resources through linking and coordination services to meet their basic needs and increase stability in their lives. CBRS providers teach members skills lost as a result of their mental health condition. Members relearn social, basic living skills, budgeting, and financial management skills for independent living. These services may be available for members with Optum, Blue Cross MMCP or IM PLUS plans, or as private pay.

Contact


  • 1105 West Ironwood Drive, Coeur d'Alene, ID, USA
  • Our confidential Fax Number is 208-676-1009. We currently have a wait list for new patients for medication management services as well as counseling depending on your insurance. We offer notary services by appointment, if you are in need of a notary please call our office to schedule.
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Telehealth FAQ's


What is Telehealth?
Telehealth is a method to provide confidential health care over the internet. Using a secure, HIPAA compliant platform, we are able to bring your provider to you for psychiatric medication management and counseling.

Do I have to have special equipment?
No! You can participate in your appointment with almost any device. All you need is a smartphone, laptop, computer, or tablet that has an external or integrated webcam, an external or integrated microphone, and an internet connection with a bandwidth of at least 10 MBPS. No special equipment is needed.

Will I be required to download software? I’m not very tech savvy.
No special software or programs need to be downloaded! You will receive a link to click on. This link helps to ensure that your appointment is private and secure. There is nothing to download.

Will this just be a phone call? Can I actually see my provider?
This is a big improvement and way more then a phone call! You will be connected with your provider for a face-to-face video visit, in the comfort of your own home, just like if you were in the office.

Can you see children? What about the elderly?
We provide services to patients of all ages, depending on the specific service and your insurance. At this time we do not offer psychiatric medication management for anyone under 18. Some people are hesitant to first try telehealth, but once they do, they love it and wish they had found it sooner!

What is the benefit of telehealth?
When you participate in your appointment via our secure, HIPAA compliant platform, you are getting prompt and convenient care. No more traveling to an office, no more endless waiting in a waiting room! We value your time as much as you do. Your appointment will start promptly as scheduled! This means you no longer need to take large amounts of time off work or out of your day for your healthcare appointments. No more sitting in traffic! We provide convenient and efficient appointments.

Do I have to come to an office?
For psychiatric medication management we prefer that you come to our office and do the appointment from here so we can help if any issues arise. If you have a good internet connection, you can participate from anywhere you feel comfortable. Some insurers do have different requirements for telehealth. When that is the case, we will help you with that.

Is Telehealth private?
Just like with a face-to-face appointment, your Telehealth visit will be private and confidential.

Will the appointments be recorded?
None of our appointments will ever be recorded or stored.

Will my provider and my care be as good as if I were to come to an office for a traditional appointment?
Absolutely, and hopefully, even more so! We pride ourselves on bringing excellent customer service back to health care. We do our best to ensure that your experience is pleasant and that you receive the highest quality, up-to-date, evidence-based medicine and therapy that is available. Your provider will never rush through your appointment. Our patients are valued and appreciated! Our entire staff strives to ensure that you feel heard, cared about, and that your needs are met.







The day of your appointment:

How should I prepare my space for our Telehealth appointment?
  1. Identify a suitable room that is quiet, private, and free of distractions.
  2. To keep background noise to a minimum, make sure to close any doors, shut windows, turn off the television, and keep loud pets in another room if possible.
  3. Consider hanging a “Do Not Disturb” sign on the door to avoid interruptions.

Do I need to use a specific internet browser?
If you are using a Desktop or Laptop we recommend:
    Google Chrome, Mozilla Firefox, or Safari

If you are using a Tablet or Mobile Phone we recommend:
   Android - Google Chrome       iOS (iPhone or iPad) - Safari

How to join a session:
Click the unique link embedded in the reminder that you receive via email or text. (Note: You may have to copy and paste the link into your web browser.)

Make sure to allow Audio and Video access.

Enter in your name. When the provider is ready for your session, a BLUE tab will appear and click on this to enter the session.  


What can I do to do improve the quality of the connection?
If you live in an area with slow internet, this can really affect the speed of your connection. Here are some basic steps that can improve the overall quality:
-Use wired Ethernet instead of WiFi, whenever possible. WiFi will work, but you may experience a lag and interference, which can make your video and audio choppy.

If you experience a lag or interference while using WiFi, we recommend moving closer to your router.

However, wired internet will give you a much smoother, more consistent experience.
Test your internet connection speed:

  1. Google provides an easy way to test your internet connection directly from the Google Homepage. Simply search: internet speed test. 
  2. Click the blue button that says Run Speed Test. If it is under 10mbps and you’re using wifi, try using a wired internet connection or restarting your router.
  3. Close other programs. If you have several programs running in the background, closing them will almost certainly improve the quality. Also, make sure you’re not downloading any large files at the same time.
If you are unable to connect, please contact us as soon as possible in order for us to help you troubleshoot.






General FAQ's


WHAT INSURANCES DO YOU ACCEPT?

Each provider at our office is individually credentialed depending on their license level. Some providers are not able to accept certain insurances.  We have providers credentialed with most major commercial insurers including Blue Cross/Blue Shield, Aetna,  Regence, Select Health/Bright Path, Idaho Provider Network, and Pacific Source, depending on license level.  In addition to this, we also accept Idaho Medicaid.


Please contact our office to see if we are in network with your insurance, if we are not, we are always looking to expand into new networks to better serve our community!

Unfortunately, we are not able to accept new patients with Medicare, TriWest/TriCare/VA, or Cigna. 

HOW OFTEN WILL I NEED TO BE SEEN?

For many patients, it is their first time seeing a psychiatric provider. Many people start with counseling and then add on medication management. Counseling appointments are usually once a week or every other week. Medication management appointments may be every couple of weeks to once a month to start and then they may spread out over time, as symptoms become more manageable.

**** If you are on controlled medications, you will need to be seen more frequently due to DEA regulations and increased complexity requiring closer monitoring. This will be discussed with you by your provider in your appointment.***** If you are on controlled substances, you will be asked to sign a Patient-Provider Agreement detailing the policies are providers follow when prescribing these medications. 

HOW LONG ARE APPOINTMENTS?

Appointment times vary depending on the service.
For counseling, the initial intake is usually 1.5 hours long. Follow up appointments are usually 45 minutes. There may be times when you have a shorter or longer session as well. Some insurances only allow for a certain number of sessions/certain length of session so this will also be taken into consideration.

For medication management, generally your initial appointment is 1 hour and follow ups are 30 minutes depending on your needs and the provider preference.

Community based services vary depending on your needs for the day you meet with your provider. Peer Support providers usually meet with members once a week for up to 2 hours a session. CBRS providers may meet with members 1-2 times a week for 1.5-2 hours a time. Case Managers may meet with members based on needs and the times and frequency vary. 


WHAT IS A PMHNP?

PMHNP stands for Psychiatric Mental Health Nurse Practitioner. Our psychiatric nurse practitioners are medical providers with prescription privileges that have specialized in psychiatry. We will diagnose you and then develop the most effective treatment plan possible. Our training focuses on using medications to help with your mental health, but we also receive training in psychotherapy. In our appointments, we provide brief psychotherapy. We may recommended that you also have a regular counselor so that we can work together to address all your mental health needs. We have multiple counselors in our office that you may look into scheduling with, so that we can work as a team.